Data Deletion Request
App: ISP Forge Central do Assinante · Developer: ISP Forge
This page explains how to ask for the deletion of data handled by the ISP Forge Central do Assinante app, published by ISP Forge.
The app published on Google Play is a demonstration. It opens with fictional data and holds no real customer records, so there is nothing to delete for users of the demo. The steps below apply when the app is licensed by an internet service provider and used by its subscribers.
How to request deletion
- Send an email to contato@ispforge.com.br with the subject Data deletion.
- Tell us the name of your internet service provider and the tax ID (CPF or CNPJ) you use to sign in, so we can find your records.
- We confirm receipt within 5 business days and forward the request to your internet service provider, which is the controller of the data. Deletion is completed within 30 days, unless the law requires the provider to keep a record (see below).
You may also make the request directly to your internet service provider, through its own support channels. Uninstalling the app deletes the data stored on your device.
What is deleted and what is kept
| Data | What happens |
|---|---|
| Device notification identifier | Deleted immediately, and also whenever you sign out or uninstall the app. |
| App usage records and crash logs | Deleted. Detailed records are kept for at most 90 days in any case. |
| Support tickets opened in the app | Deleted, unless the ticket is still open or is part of an ongoing dispute. |
| Name, tax ID, address, contract and invoices | Kept by your internet service provider for as long as tax, accounting and telecommunications rules require — in Brazil, typically five years after the end of the contract. These records belong to the provider, not to ISP Forge, and cannot be deleted before that period ends. |
Contact
ISP Forge · contato@ispforge.com.br · ispforge.com.br